Privacy Policy
Founder Coaching Limited · Last updated 5 August 2026
This policy explains what personal data Founder Coaching Limited (“Founder Coach”, “we”, “us”) collects when you use our website, tools and coaching services, why we collect it, and the rights you have over it. We are the data controller for the purposes of the UK GDPR and the EU GDPR. If you have any questions, or want to exercise any of the rights below, email us at [email protected].
The data we collect
Depending on how you interact with us, we may collect: identity data (name, job title, company); contact data (email address, phone number, postal address); financial and transaction data (billing details and payment history — card details are handled by our payment processors and never stored by us); coaching data (notes, survey and exercise responses, goals and other material you share with us as part of the programme); recordings and transcripts (see “Session recordings” below); technical data (IP address, browser type, device information); and usage data (how you use our website, emails and tools, and your marketing preferences).
How and why we use it
We only process personal data where the law allows us to. In practice that means: to perform our contract with you — delivering coaching sessions, workshops, events and online tools, and taking payment; with your consent — for example when you subscribe to our newsletter or connect a third-party account to one of our tools (you can withdraw consent at any time); to comply with legal obligations — accounting, tax and record-keeping; and for our legitimate interests — running and improving our business, securing our systems, and keeping in touch with clients and prospects in ways they would reasonably expect. We do not sell your personal data, and we do not use it for third-party advertising.
Our tools and your Google data
Some of our online tools, such as The Energy Audit Facilitator™, let you connect your Google Calendar so the tool can display your recent calendar events to you.
- What we access: read-only access to your calendar events (the calendar.events.readonly scope). We cannot create, edit or delete anything in your calendar.
- Where it is processed: entirely in your own browser. Your calendar events are fetched directly from Google to your device and are never transmitted to, or stored on, our servers.
- What we receive: only what you explicitly choose to submit — for example, the summary of a completed exercise that you ask us to email to you. We never receive your raw calendar.
- Sharing and advertising: we do not sell Google user data, share it with third parties, or use it for advertising of any kind.
- Revoking access: you can disconnect at any time at myaccount.google.com/permissions; because nothing is stored with us, disconnecting removes our access entirely.
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Session recordings and AI tools
Coaching sessions, workshops and calls are typically recorded and transcribed, with notice to participants, so that we can share recaps, produce follow-up materials and improve the service. We use trusted transcription and note-taking services (such as Fireflies.ai and Zoom) for this. We also use AI-assisted tools to help run our business — for example to prepare session recaps, follow-ups and internal records. These tools process data under contractual safeguards; we do not permit our client data to be used to train third-party AI models, and we review AI-produced output before it is relied on. If you would prefer a session not to be recorded, tell us and we will accommodate it.
Who we share it with
We share personal data only with service providers who help us run the business, under contracts that protect your data. These currently include: Kajabi (website, courses and email), Google (email, documents and calendars), Stripe, PayPal and GoCardless (payments), Xero (invoicing and accounting), Zoom (video sessions), Fireflies.ai (recording and transcription), Slack (client community), Luma (event registration), Zapier (connecting our systems), Notion and Dropbox (including Dropbox Sign for contracts). Where we engage associate coaches, facilitators or professional advisers (such as accountants or lawyers), they receive only the data they need and are bound by confidentiality. We may also disclose data where required by law.
International transfers
Some of our service providers are based outside the UK and the European Economic Area, notably in the United States. Where data is transferred internationally, we rely on appropriate safeguards such as adequacy decisions (including the UK and EU frameworks for transfers to the US) or standard contractual clauses.
How long we keep it
We keep personal data only as long as we need it for the purposes described here: for the duration of our relationship with you, and afterwards as necessary to deal with any questions or complaints, to meet legal and accounting obligations (typically six years for contractual and financial records), and to show that we have treated you fairly. When data is no longer needed, we delete or anonymise it.
Security
We use appropriate technical and organisational measures to protect your data, including reputable providers, access controls and encryption in transit. No system is perfectly secure, but if we become aware of a breach affecting your data we will notify you and the relevant regulator where required.
Your rights
Under the UK and EU GDPR you have the right to: access the personal data we hold about you; have inaccurate data corrected; have your data deleted; restrict or object to processing (including objecting to direct marketing at any time); receive your data in a portable format; and withdraw consent where processing is based on consent. To exercise any of these, email [email protected] — we respond within one month. You also have the right to complain to a supervisory authority; in the UK that is the Information Commissioner’s Office.
Cookies
Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used. Our online tools store your in-progress work in your own browser’s storage so you don’t lose it between visits; that data stays on your device unless you choose to submit it to us. You can control cookies through your browser settings.
California residents
If you are a California resident, the CCPA/CPRA gives you rights to know what personal information we collect and how it is used and shared, to access and delete it, to correct it, and to opt out of its sale or sharing — noting that we do not sell or share personal information as those terms are defined in the CCPA. We will never discriminate against you for exercising these rights. To exercise them, email [email protected].
Changes to this policy
We may update this policy from time to time; the date at the top shows when it was last revised. If we make material changes to how we handle your data, we will let you know.
Founder Coaching Limited · [email protected]
